describes the psychological resilience or resistance to strains, stressful situations or sudden changes. People with pronounced stress tolerance have a high degree of inner balance. They work with concentration even under pressure and keep a cool head in every situation. Stress-resistant people know that they have the knowledge, tactics, skills and strategies to cope with crises.

describes the ability to change one's perspective. People who are strong in analysis do not just rely on what they (think they) know, what they have learned or what has worked so far. In contrast to people who merely want to have their opinions and world views confirmed, they question and are prepared to change their previous views.

describes the degree of emotional balance. Emotionally stable people are calm, self-confident and level-headed. They are able to perceive their feelings intensively, but do not let them determine them or throw them off course. They are able to act rationally even in emotionally challenging situations. They can filter their emotions better overall,

describes the ability to perceive emotional states and needs. Empathy is considered the fundamental principle of human interaction. Those who are able to empathize with the perception and experience of others recognize their needs - and can integrate this knowledge into the development of products and (customer) relationships. Individual components according to Howard Gardner and Thomas Hatch:

Describes the ability to regulate one's own impulses and use energy in a task- and goal-oriented manner. People with strong self-control are intrinsically disciplined. They think before they act and are usually strong in task planning, organization, and prioritization. Willingness to defer reward: Characteristic of this is a reward system that does not demand immediate gratification: Small needs are

describes an optimistic and at the same time realistic basic attitude as well as the constructive handling of negative experiences. Solution-oriented people neither look away from problems nor try to gloss over them, nor do they try to analyze them in detail. They recognize the situation objectively and soberly and look for the most direct possible solutions. They do not focus on the

describes the ability to deal with contradictory, unclear, unstructured or ambiguous situations. Tolerance of ambiguity or uncertainty is the opposite of stereotypical thinking and makes it possible to perceive circumstances in a differentiated, multi-layered and positive manner. It is accepted that in some cases there are no clear classifications, clear answers and quick solutions. People with a high tolerance for ambiguity are true improvisation talents:

describes the confidence of being able to successfully solve future challenges based on one's own abilities. In the literature, self-efficacy is described as "task-specific self-confidence" or as the "basic ability to cope, perform, and be successful. Individuals with strong self-efficacy recover more quickly from setbacks, show greater commitment to overcoming hurdles

describes the conviction that events can be controlled by one's own behavior. People with a high locus of control (LOC) believe that success is determined less by external circumstances and is essentially in their own hands. Events are experienced as a consequence of one's own actions. A high locus of control belief also implies that the